Privacy Policy

Effective Date: [10-11-2025]
Last Updated: [25-03-2026]

1. Introduction

Welcome to Skinaa Clinic Application (“we,” “our,” or “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Android and iOS) and web platform (collectively, the “Application”).

2. Information We Collect

a. Personal Information

When you use our Application, we may collect the following:

  • Mobile number (for account creation and login)
  • Name (if provided)
  • Appointment details (date, time, treatment type)
  • Communication preferences

b. Appointment Data

  • Booking history
  • Upcoming and past appointments
  • Real-time token status

3. How We Use Your Information

We use the collected information for:

  • Creating and managing your account
  • Booking and managing appointments
  • Showing real-time token updates
  • Sending appointment confirmations and reminders
  • Improving user experience and app performance
  • Customer support and communication

4. Mobile Number Verification

Your mobile number is used as your primary identifier.
We may use OTP (One-Time Password) verification to ensure secure access to your account.

5. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information:

  • With internal clinic staff for appointment management
  • With service providers who help operate the app (under strict confidentiality)
  • When required by law or legal processes

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers
  • Encrypted communication
  • Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Applications

Our Application may include links or references to third-party applications, such as our Skin Analysis App.

  • Downloading and using that application is optional
  • That app may have its own privacy policy
  • We are not responsible for third-party privacy practices

8. Data Retention

We retain your information:

  • As long as your account is active
  • As needed to provide services
  • As required for legal or compliance purposes

9. Your Rights

You have the right to:

  • Access your data
  • Request correction of incorrect data
  • Request deletion of your account (subject to legal obligations)

To exercise your rights, contact us at: [info@skinaa.com]

10. Children’s Privacy

Our Application is not intended for individuals under the age of 18 without parental consent.
We do not knowingly collect data from children.

11. Cookies and Tracking (Web Only)

Our web platform may use cookies to:

  • Improve user experience
  • Analyze website traffic

You can disable cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted within the Application with an updated “Effective Date.”

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Skinaa Clinic
Email: [info@skinaa.com]
Phone: [7300009735]
Address: [B4-176A, Near One stop Cafe opposite to Chitrakoot Stadium Chitrakoot, Vaishali Nagar, Jaipur, Rajasthan 302021]

By using our Application, you agree to the terms outlined in this Privacy Policy.