01 Introduction
Welcome to Skinaa Clinic: Appointment ("App", "Application", "we", "our", or "us"), operated by Skinaa Pvt. Ltd.
Skinaa Clinic: Appointment is designed to help patients manage their clinic visits through digital appointment booking, appointment history, real-time token tracking, and access to clinic information.
This Privacy Policy explains what information we may collect through the Application, why we collect it, how we use it, how we protect it, and the choices available to you.
By using the Application, you acknowledge the practices described in this Privacy Policy.
02 Information We Collect
Depending on how you use the Application, we may collect the following categories of information:
03 Appointment Data
When you use the Application to book or manage a clinic appointment, we may process information associated with that appointment.
- Appointment date and time.
- Selected doctor or specialist, where applicable.
- Treatment or consultation category.
- Appointment booking status.
- Upcoming appointment information.
- Past appointment history.
- Token number or queue-related information.
- Real-time token status.
This information helps us provide appointment management and clinic queue tracking functionality.
04 Health & Treatment Information
Because Skinaa Clinic provides dermatology and skin-care related services, certain users may provide health or treatment-related information through their interaction with the Application and clinic services.
Skin concerns, hair concerns, treatment-related information, consultation requirements, allergies or relevant health information voluntarily provided for healthcare purposes.
Such information is used only to support the relevant clinic, appointment, and healthcare service functions for which it is provided or otherwise processed in accordance with applicable law.
You should provide only information that is relevant and reasonably necessary for your healthcare interaction.
05 Device & Technical Information
To operate, secure, maintain, and improve the Application, certain technical information may be processed automatically.
- Device type and operating system.
- Application version.
- Basic technical and diagnostic information.
- Security and authentication information.
- Application usage or error information where required for troubleshooting and improvement.
We use such information primarily for security, reliability, troubleshooting, analytics, and improving Application performance.
06 How We Collect Information
Information may be collected when you:
- Create or access your account.
- Verify your mobile number through OTP.
- Book an appointment.
- Select a doctor or appointment slot.
- View or manage your appointment history.
- Use live token tracking.
- Provide information during clinic-related interactions.
- Contact the clinic using information available through the Application.
- Use features that require technical or device information for their operation.
07 How We Use Your Information
We may use your information for the following purposes:
- Create and manage your Application account.
- Verify your mobile number.
- Process and manage appointments.
- Display appointment history.
- Display live token and queue status.
- Provide relevant clinic information.
- Support healthcare and treatment-related interactions where applicable.
- Send appointment confirmations and reminders.
- Communicate important service information.
- Provide customer and technical support.
- Detect, investigate, and prevent unauthorized access, fraud, abuse, or security incidents.
- Maintain and improve Application performance.
- Comply with applicable legal and regulatory requirements.
08 Mobile OTP Verification
The Application uses mobile number verification through a One-Time Password (OTP) to help secure access to your account.
OTPs are used for authentication and verification. We do not intend to use OTPs as a replacement for your personal account information.
You should never share an OTP received on your registered mobile number with another person.
09 Notifications & Communications
We may use your contact information to send communications related to your use of the Application and clinic services.
10 Data Sharing & Disclosure
Your information is not sold or rented to third parties for their independent marketing purposes.
We may disclose information only where reasonably necessary for legitimate purposes, including:
- Authorized Skinaa Clinic personnel involved in appointment or healthcare services.
- Service providers acting on our behalf to operate, secure, maintain, or support the Application.
- Technical or infrastructure providers where required to operate the Application.
- Where disclosure is required by applicable law.
- In response to valid legal or governmental requests.
- To investigate or prevent fraud, abuse, security incidents, or unlawful activity.
11 Third-Party Services
The Application may rely on certain third-party infrastructure or service providers to support technical functions such as authentication, communications, hosting, security, notifications, or application operations.
Where third-party providers process information on our behalf, we expect them to process the information only for the relevant service and maintain appropriate security and confidentiality protections.
We do not provide your personal or health-related information to third parties for their own independent advertising or sale of personal data.
Third-party services may have their own terms and privacy practices where applicable.
12 Data Security
We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no electronic transmission, application, server, or storage system can be guaranteed to be completely secure.
13 Data Retention
We retain information only for as long as reasonably necessary to provide our services, operate the Application, maintain records, meet legal obligations, and protect our legitimate interests.
- Account information may be retained while your account remains active.
- Appointment information may be retained to maintain appointment history and clinic records.
- Health-related information may be retained where required for healthcare, legal, regulatory, or record-keeping purposes.
- Security and technical records may be retained for a reasonable period for security and troubleshooting purposes.
- Certain information may be retained when required by law or necessary for fraud prevention, disputes, audits, or legal claims.
14 Account & Data Deletion
You may request deletion of your account and associated personal information by contacting us using the details provided in the Contact Us section of this Privacy Policy.
Deletion may be subject to applicable legal, medical, accounting, fraud-prevention, dispute, or record-retention requirements.
Where deletion is permitted, we will take reasonable steps to delete or anonymize the applicable information from our active systems.
Some information may remain in secure backups for a limited period until those backups are routinely overwritten or securely deleted.
15 Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Request information about how your data is processed.
- Withdraw consent where consent is the applicable basis for processing.
- Raise a privacy-related complaint or concern.
We may need to verify your identity before processing certain requests.
These rights may be subject to applicable legal or regulatory limitations.
16 Children's Privacy
The Application is not specifically designed to collect personal information from children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the matter.
17 Application Permissions
Depending on the features you use, the Application may request certain device permissions.
Certain features may not function correctly if a required permission is denied.
18 No Sale of Personal Information
We do not sell, rent, or trade your personal information or health-related information for monetary consideration.
We may process information through service providers where necessary to operate the Application, provide requested services, maintain security, or comply with legal obligations.
19 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the Application, our services, technology, security practices, applicable laws, or data-processing practices.
When we make material changes, we may provide appropriate notice through the Application or another reasonable communication method.
25 March 2026
We recommend reviewing this Privacy Policy periodically to remain informed about how your information is handled.
20 Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us.
Clinic Address:
B4-176A, Basement, Near One Stop Cafe,
Opposite Chitrakoot Stadium,
Chitrakoot, Vaishali Nagar,
Jaipur, Rajasthan – 302021, India